At Maison Cirta , we believe that the relationship between a company and its customers must be based on trust, clarity, and transparency. Each piece we offer is designed with care and attention to detail; therefore, we apply the same rigor to our delivery and return policy.
Pre-orders and custom creations made on demand.
Some of our pieces are made exclusively on pre-order or according to specific specifications. These creations, by their nature, require a mutual commitment between the House and the client.
In accordance with Article L221-28 of the Consumer Code , the right of withdrawal does not apply to these items:
"The right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized."
Therefore, items that are pre-ordered or made to order cannot be refunded or exchanged , except in the case of proven non-conformity.
Parts in stock
For items available immediately, the company applies the provisions of Article L221-18 of the Consumer Code :
"The consumer has a period of fourteen days to exercise their right of withdrawal from a distance contract, without having to justify their decision or incur any costs other than those provided for in articles L. 221-23 to L. 221-25."
This period begins from the time the customer receives the item.
Preferred Exchanges : Maison Cirta encourages exchanges, a solution we favor to ensure that each customer finds the size or model that perfectly suits them, subject to availability.
Legal refund : If the customer does not wish to exchange the item, she has the option of requesting a refund, in accordance with current legislation. This will be made using the original payment method, within a maximum of 14 days after receipt and validation of the return.
Conditions : any returned item must be intact, unworn, unwashed, kept in its original condition, with its labels and packaging.
International Orders
For shipments outside the European Union, applicable duties differ. In this context, and unless otherwise indicated, orders placed from abroad are considered firm and final .
However, Maison Cirta may, as a courtesy, offer an exchange in case of a size error, subject to availability and prior validation by our customer service. The return costs will be the responsibility of the customer.
Shipping
Preparation time : 3 to 8 business days for items in stock only .
Pre-order lead times : specified on each product page, depending on production schedules.
Delivery : Times and methods vary depending on the country and the chosen carrier. Once shipped, the responsibility for the package lies with the carrier.
Applicable Law and Disputes
These conditions are governed by French law .
In the event of a dispute, and after seeking an amicable solution, exclusive jurisdiction is granted to the competent French courts.