ACCOUNT
How do I create an account?
You can create an account directly from our online store by providing your personal information and email address.
Can I modify my account?
Yes, your information can be updated at any time from your personal account.
I forgot my password, how do I log in to my account?
Click on "Forgot password" when logging in. You will receive a reset link by email.
How do I subscribe to the newsletter?
You can register via the form at the bottom of the page to receive our exclusive news and previews.
PRODUCTS
How are Maison Cirta pieces made?
All our creations are made exclusively on pre-order . Each piece is made to order with the utmost care, which implies a production time of 3 to 4 weeks , plus delivery time.
How should I maintain my parts?
Each piece comes with specific care instructions. We recommend professional cleaning to preserve their quality and longevity.
How do I choose my size?
A detailed size guide is available on each product page.
The product is out of stock, when will it be available again?
Some items are limited edition and will not be reproduced. If a pre-order restock is possible, it will be indicated on the site.
Do you offer customization or bespoke services?
Some items can be customized upon special request. For any inquiries, please contact our customer service.
ORDER
Can I place an order without creating an account?
Yes, it is possible to order as a guest. However, creating an account allows you to track your orders and access your information more easily.
What payment methods do you accept?
Bank cards (Visa, Mastercard, Amex), PayPal and Apple Pay.
Is the payment secure?
Yes, all transactions are processed by a certified and secure payment platform.
Can I cancel or modify my order?
Pre-order items can only be cancelled or modified within 24 hours of validation. After this period, production begins and no modifications will be possible.
Can I change my delivery address after placing an order?
A change is only possible before shipment. Contact our customer service quickly.
DELIVERY
In which countries do you deliver?
Maison Cirta delivers to Europe and the Gulf countries only.
What are the delivery times?
Pre-orders: 3 to 4 weeks of production time before shipping.
Delivery: The delivery times vary depending on the destination and the chosen carrier.
What are the delivery costs?
The costs are automatically calculated at the time of ordering according to the destination country. You can consult the details concerning delivery here (insert link to the delivery section) depending on the shipping country.
Has my order been shipped?
A shipping confirmation email will be sent to you with a tracking number.
What should I do if I'm not home at the time of delivery?
Depending on the carrier, your package may be dropped off at a relay point or a new delivery will be scheduled.
RETURN & EXCHANGE
Can I return a Maison Cirta item?
Pre-orders and custom creations : in accordance with Article L221-28 of the Consumer Code , the right of withdrawal does not apply. These items cannot be returned or refunded, except in the case of proven non-conformity .
Items in stock : you have 14 days after receipt to exercise your right of withdrawal, in accordance with Article L221-18 of the Consumer Code.
Do you encourage exchanges?
Yes, we prefer exchanges for items in stock, in order to guarantee that each customer finds the size or model that suits them, subject to availability.
How do I make a return?
Contact our customer service at contact@maisoncirta.com for return instructions. All items must be intact, unworn, unwashed, with their original tags and packaging.
How will I be reimbursed?
The refund will be made using the original payment method, within a maximum of 14 days after validation of the return.
What to do if the item has a defect?
Please contact our customer service immediately with a photo of the product. An exchange will be offered.
EVENTS & PRESS
How can I receive invitations to your exclusive events?
Invitations are reserved for our valued customers and newsletter subscribers.
How to contact the House for collaborations or partnerships?
Please contact us via the contact form or by email at: contact@maisoncirta.com .
How can I contact the press office of the House?
Press inquiries can be sent to: contact@maisoncirta.com .